Returns and exchanges will be possible if your item was not listed15 days of fulfillment of original order (15 days from the date you received the shipping notification via email). Items must be unworn, with tags and not damaged.Our system will not process any returns outside of this window.Return shipping fees are the responsibility of the buyer and will be deducted from your refunds.
Any item ordered on the website can only be returned or exchanged once within a 15-day period.Once your item is exchanged, the new item cannot be returned or exchanged further. As a conscious brand, we take pride in handcrafted each garment to order to reduce waste and as a result, we can't process multiple exchanges.
No refunds or exchanges will be provided for Black Friday Orders/Final Sale Items/Clearance, Sample Sales and Masks (due to hygiene reasons).
No refunds or exchanges will be provided for custom orders. We define custom orders as any orders where you requested customization based on bust, waist or hips measurements or where you required additional height customizations.
We offer standard height customization free of charge.If you elect to chose a height customization, you can still return your order, but there will be a $25 restocking fee for every customized garment returned. You can chose the standard length (5 ft 8) and such orders without customization can be returned without a restocking fee.
To initiate a return a return or an exchange, please email us at email@example.com to get started.
If you have any other issues or needs with regards to your returns or exchange, please email us at firstname.lastname@example.org.
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