Frequently Asked Questions
Welcome to Ankara Nzuri’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Please see International Shipping specific FAQs
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
At this time, we do not offer custom orders.
What locations do you ship to?
We ship worldwide!
What are the International shipping rates?
International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout by Borderfree.
What is the delivery timeframe for my International order?
In-stock items generally ship from our fulfilment center within 2-4 business days and arrive within 4-13 business days after your order is received. ("Business days" are Monday-Friday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.